Please see the points below, explaining why you might be experiencing issues logging into your SciNote Premium account.
1. The issue is most likely due to the wrong URL address. Please make sure you and your team are using your own Premium URL (company.scinote.net). Please see the screenshot below to see an example of a URL.
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If none of the above seems to solve your issue with logging in, please reach out to us at firstname.lastname@example.org, and send us a print screen (i.e. a full screenshot) for easier troubleshooting.