If you are having trouble logging into your SciNote Premium, please consider these three things.
1. The issue is most likely due to the wrong URL address. Please make sure you and your team are using your own Premium URL (company.scinote.net). Please see the screenshot below to see an example of a URL.
2. If the URL is correct, then please check what browser you are using. SciNote supports Chrome, Firefox, and Safari. If others are used, you might experience some issues with our software.
3. Lastly, if none of the above seems to solve your issue with logging in, please reach out to us at email@example.com, and send us a printscreen (i.e. a full screenshot) for easier troubleshooting.